Service Support Senior Analyst
Vertiv
Posted
2 days ago
Mandaluyong
Onsite
PHP 60K
Senior Level
Full Time
Sema Summary
The Service Support Senior Analyst role at Vertiv involves enhancing service processes and improving operational efficiency. Responsibilities include supporting service operations, analyzing performance metrics, and collaborating with other departments. Candidates should have substantial experience in service analysis and continuous improvement methodologies. This is a full-time position based in Mandaluyong, Philippines, aimed at seasoned professionals in the support field.
About Company
Vertiv provides critical digital infrastructure and continuity solutions for datacenters, communication networks, and commercial and industrial environments.
Core Requirements
- Bachelor's degree in relevant field
- Proven experience in service support
- Strong analytical skills
- Excellent communication skills
- Ability to work collaboratively
Responsibilities
- Lead continuous improvement initiatives
- Support service delivery operations
- Analyze service data and metrics
- Document process changes
- Collaborate with technical teams
- Implement best practices in service support
- Conduct training sessions for staff
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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