Service Operations Manager
Rackspace Technology
Posted
3 weeks ago
Gurgaon, Haryana, India
Remote
INR 50K
Full Time
Sema Summary
The Service Operations Manager II role at Rackspace Technology involves overseeing service operations, particularly during night shifts. Candidates are expected to manage a team, ensuring high levels of customer satisfaction and operational efficiency. This position requires strong leadership and communication skills, with an emphasis on IT service management. Through a hybrid remote work model, the role accommodates flexibility in work location.
About Company
Rackspace Technology is a leading provider of cloud computing services, helping organizations around the world leverage digital solutions to enhance their operations and customer engagement.
Core Requirements
- Bachelor's degree in IT or related field
- Experience in service operations
- Strong leadership skills
- Ability to work night shifts
- Excellent communication skills
Responsibilities
- Manage night shift service operations
- Oversee team performance
- Ensure customer satisfaction
- Implement operational processes
- Coordinate with other departments
- Train and develop team members
- Monitor service delivery metrics
Must Have skills
Nice To Have Skills
Job Keywords
Similar Jobs
Manager Operations
MetLife
Noida, Uttar Pradesh
Operations Manager
Concentrix
Gurugram, Haryana, India
Operations Manager
Jaguar Security & Management Private Limited
Noida, Uttar Pradesh
Operations Manager
Evidence Action
New Delhi, Delhi, India
Operations Manager
Semesteria
India
Operations Manager
CareerXperts Consulting
India
Operations Manager
HSBC
Bengaluru, Karnataka, India
Operations Manager
Computacenter
Bengaluru, Karnataka, India
Operations Manager
MUFG Pension & Market Services
Dewas, Madhya Pradesh, India
Manager Store Operations
Vodafone Idea Limited
Gurgaon, Haryana, India
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.