Service Operations Engineer
Globe Telecom
Posted
4 weeks ago
Makati
Onsite
PHP 80K
Full Time
Sema Summary
The Service Operations Engineer role at Globe Telecom involves overseeing the operational functionality of services provided by the company. The position requires effective communication and problem-solving skills to address customer queries promptly. Candidates with a technical background in telecom will excel in this role, as it demands a comprehensive understanding of service delivery. The job is based in Makati, and it offers a full-time employment opportunity within a dynamic environment.
About Company
Globe Telecom is a leading telecommunications company in the Philippines, offering a wide range of services including mobile, fixed-line, and broadband communications. The company is committed to delivering high-quality service and innovative solutions to its customers.
Core Requirements
- Technical degree or relevant experience
- Experience in service operations
- Strong problem-solving skills
- Ability to work under pressure
- Effective communication skills
Responsibilities
- Monitor service performance and quality
- Respond to customer inquiries and issues
- Collaborate with technical teams to resolve problems
- Analyze service delivery data
- Ensure compliance with operational policies
- Participate in service improvement initiatives
- Provide support for service implementation
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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