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RCBC

Service Manager

RCBC

Posted

3 weeks ago

Subic, Central Luzon

Onsite

PHP 30K

Full Time

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Sema Summary

The Service Manager role at RCBC is located in Subic, Central Luzon. This full-time position involves managing customer service operations ensuring a high level of service and satisfaction. Candidates should have strong leadership skills and a track record in operational management. The ideal applicant will have experience in the banking or financial services sectors. This role does not offer remote work options.

About Company

RCBC is a well-established financial institution offering various banking services, focusing on customer satisfaction and operational excellence.

Core Requirements

  • Bachelor's degree in Business or related field
  • Experience in customer service management
  • Strong interpersonal skills
  • Ability to work in a team
  • Leadership experience

Responsibilities

  • Manage service team operations
  • Ensure punctuality and quality of service
  • Address and resolve customer concerns
  • Train and mentor team members
  • Monitor service metrics and performance
  • Collaborate with other departments
  • Develop and implement service improvement strategies

Must Have skills

LeadershipCommunicationCustomer ServiceProblem SolvingTeam Management

Nice To Have Skills

Financial Services KnowledgeData AnalysisProject Management

Tools Knowledge Requried

CRM SoftwareMicrosoft OfficeReporting Tools

Job Keywords

Service ManagementCustomer SatisfactionOperationsLeadershipTeamwork

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