Service Manager
Wilson
Posted
2 days ago
Shah Alam, Selangor, Malaysia
Onsite
MYR 8K
Mid Level
Full Time
Sema Summary
The Service Manager for Aftersales at Wilson is responsible for overseeing service operations in Central Malaysia, ensuring customer satisfaction and operational efficiency. This full-time role requires a mid-level manager who can lead teams and enhance service delivery. The candidate will be expected to manage customer interactions, resolve issues, and implement service strategies. A salary of approximately MYR8000 is offered for this position, which is based in Shah Alam, Selangor.
About Company
Wilson is a company focused on delivering exceptional service and support in the automotive sector, with a commitment to customer satisfaction and operational excellence.
Core Requirements
- Bachelor's degree
- Experience in customer service
- Leadership skills
- Problem-solving abilities
- Knowledge of service management
Responsibilities
- Oversee service department operations
- Ensure customer satisfaction
- Manage a team of service staff
- Develop service policies and procedures
- Analyze service metrics and reports
- Collaborate with other departments
- Drive improvements in service delivery
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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