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Johnson Controls

Service Manager

Johnson Controls

Posted

3 weeks ago

Gurgaon

Onsite

INR 60K

Full Time

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Sema Summary

The Service Manager role at Johnson Controls focuses on overseeing service operations in Gurgaon. The position requires managing customer interactions and technical service teams to ensure high standards of service delivery. Candidates should have a strong background in operations and management, ideally in a service environment. This full-time role requires onsite presence and offers an opportunity to enhance service quality and customer satisfaction.

About Company

Johnson Controls is a global leader in optimizing energy and operational efficiencies of buildings and industries. The company specializes in HVAC systems, security, fire safety, and energy management.

Core Requirements

  • Bachelor's degree
  • Management experience
  • Customer service skills
  • Technical knowledge
  • Problem-solving abilities

Responsibilities

  • Manage service operations
  • Oversee customer interactions
  • Lead service teams
  • Ensure service quality
  • Develop service improvement plans
  • Collaborate with technical staff
  • Report on service metrics

Must Have skills

LeadershipCommunicationTechnical skillsCustomer serviceTime management

Nice To Have Skills

Project managementData analysisConflict resolution

Tools Knowledge Requried

CRM softwareService management tools

Job Keywords

Service ManagerOperationsLeadershipCustomer ServiceTechnical Management

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