Service Management Lead
People Prime Worldwide
Posted
last month
Bengaluru, Karnataka, India
Remote
INR 80K
Mid Level
Contract
Sema Summary
The Service Management Lead role involves overseeing various service management processes including Major Incident Management and Change Management. Candidates should have proven experience in client relationship management and service delivery.
About Company
People Prime Worldwide is a global innovator in IT and business services, providing expert consulting and managed services to help clients navigate the digital landscape. They aim to ensure their clients' long-term success through agility and efficiency.
Core Requirements
- 6+ years of experience in service management.
- Proven expertise in Major Incident Management.
- Knowledge of Service Level Management.
- Experience in Change and Problem Management.
- Strong client relationship skills.
Responsibilities
- Lead the service management initiatives.
- Oversee the Major Incident Management process.
- Ensure adherence to service level agreements.
- Facilitate effective change management processes.
- Maintain client relationships and ensure satisfaction.
- Assess and improve service management strategies.
- Provide on-call support for EMEA shifts.
Must Have skills
Job Keywords
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