Service Desk Supervisor
Unisys
Posted
3 weeks ago
Manila, National Capital Region, Philippines
Onsite
PHP 60K
Full Time
Sema Summary
The Service Desk Supervisor at Unisys is responsible for overseeing the daily operations of the service desk ensuring high-quality support to clients. This role includes managing a team, ensuring effective communication, and improving service processes. Candidates should possess strong leadership and technical skills, as well as experience in IT service management. The position is based in Manila, Philippines and offers a full-time employment arrangement with a competitive salary. It is essential for applicants to have a proactive attitude and be familiar with customer service principles.
About Company
Unisys is a global IT company that provides innovative technology solutions to clients, enhancing their business operations and IT infrastructure.
Core Requirements
- Bachelor's degree in IT or related field
- Experience in service desk management
- Strong communication skills
- Ability to lead a team
- Problem-solving skills
Responsibilities
- Manage the service desk team and daily activities.
- Ensure timely resolution of client issues.
- Develop and implement service desk policies.
- Train and mentor team members.
- Analyze service desk metrics for continuous improvement.
- Act as the main point of contact for escalated issues.
- Communicate with stakeholders about service performance.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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