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Service Desk Representative
Diebold Nixdorf
Posted
3 weeks ago

Hyderabad, Telangana, India

Onsite

INR 30K

Full Time

Job Categories

Support IT Customer Service Helpdesk

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Sema Summary

Diebold Nixdorf is seeking a Service Desk Representative in Hyderabad. The role involves providing IT support and customer service, managing requests, and troubleshooting issues. Candidates should possess strong communication skills and an ability to resolve technical problems. This full-time position is ideal for individuals looking to advance their careers in IT support. Compensation is competitive with an estimated monthly salary of INR 30,000.

About Company

Diebold Nixdorf specializes in providing innovative technology solutions, services, and support in the banking and retail sectors.

Core Requirements

Strong communication skills
Experience in customer service
Technical troubleshooting abilities
Knowledge of IT systems
Bachelor's degree in relevant field

Responsibilities

Provide technical support to users.
Manage and resolve service requests.
Troubleshoot hardware and software issues.
Communicate effectively with clients.
Document incidents and solutions.
Assist in IT training sessions for staff.
Maintain a high level of customer satisfaction.

Must Have skills

CommunicationTroubleshootingCustomer ServiceTechnical SupportIT Systems Knowledge

Nice To Have Skills

Problem SolvingTime ManagementTeamworkAdaptabilityMultitasking

Tools Knowledge Requried

Helpdesk SoftwareRemote DesktopTicketing SystemMicrosoft OfficeNetworking Tools

Job Keywords

service desktechnical supportcustomer assistanceIT servicessoftware troubleshooting

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