Service Desk Lead
AXA XL
Posted
yesterday
Gurugram, Haryana, India
Onsite
INR 70K
Mid Level
Full Time
Sema Summary
The Service Desk Lead at AXA XL is responsible for managing the service desk operations in Gurugram, Haryana. This role involves leading a team, ensuring efficient service delivery, and implementing strategies to enhance customer experience. Candidates should have a solid background in IT service management and a proven track record of leading teams. The position requires a strong focus on problem-solving and customer satisfaction.
About Company
AXA XL is a global insurance and reinsurance company, part of the AXA Group, known for its expertise in protecting businesses and individuals.
Core Requirements
- Bachelor's degree in IT or related field
- 3+ years of experience in service desk operations
- Strong leadership skills
- Knowledge of ITIL frameworks
- Excellent communication skills
Responsibilities
- Lead and manage the service desk team
- Oversee service desk operations and ensure quality support
- Develop and implement service desk policies and procedures
- Monitor and report on service desk performance metrics
- Resolve escalated customer issues and complaints
- Train and mentor team members
- Collaborate with other IT departments to improve services
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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