Service Desk Engineer
IITMatrix
Posted
2 days ago
Singapore, Singapore
Onsite
SGD 4K
Junior Level
Full Time
Sema Summary
We are seeking a Service Desk Engineer to provide on-site technical support in Singapore. The role involves assisting users with IT-related issues, troubleshooting hardware and software problems, and ensuring a high level of customer service. The ideal candidate should have a foundation in IT support with some experience in service desk operations. This is a full-time role requiring proactive communication and problem-solving skills.
About Company
IITMatrix is a technology solutions company focused on providing innovative IT services and support to organizations in Singapore.
Core Requirements
- Bachelor's degree in Computer Science or related field
- Strong problem-solving skills
- Excellent communication skills
- Experience with ticketing systems
- Ability to work in a team environment
Responsibilities
- Provide technical support to users on-site.
- Troubleshoot hardware and software issues.
- Assist in managing service desk tickets.
- Maintain documentation of support requests.
- Communicate effectively with users to resolve issues.
- Collaborate with IT team to improve support processes.
- Participate in training sessions for new tools and systems.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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