Service Desk Associate
Unisys
Posted
2 days ago
Mandaluyong, National Capital Region, Philippines
Onsite
PHP 30K
Junior Level
Full Time
Sema Summary
Unisys is seeking a Service Desk Associate to support their operations in Mandaluyong. The role involves responding to customer inquiries, troubleshooting technical issues, and ensuring timely support. Candidates should have a background in IT support or customer service. This full-time position is ideal for junior level professionals looking to grow their careers in a tech environment.
About Company
Unisys is a global information technology company that specializes in providing technology services and solutions to clients across various industries.
Core Requirements
- Associate degree or higher
- Experience in customer service
- Technical troubleshooting skills
- Excellent communication skills
- Ability to work in a team environment
Responsibilities
- Respond to customer inquiries via phone and email.
- Troubleshoot technical issues reported by users.
- Document support interactions in ticketing system.
- Collaborate with IT teams for issue resolution.
- Provide timely updates to customers on issue status.
- Assist in onboarding new users and systems.
- Maintain knowledge base articles for common issues.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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