Service Desk Analyst
TechTiera Corporation
Posted
3 weeks ago
Mandaluyong, National Capital Region, Philippines
Remote
PHP 30K
Junior Level
Contract
Sema Summary
TechTiera Corporation is seeking a Service Desk Analyst who will be responsible for providing troubleshooting assistance and technical support to users. The analyst will handle service requests and bring solutions to various issues faced by the users. Being a hybrid position based in Mandaluyong, candidates should exhibit strong communication and analytical skills. Ideal for those starting their careers in IT, the role offers a supportive environment enabling growth in technical knowledge and customer service.
About Company
TechTiera Corporation specializes in providing innovative tech solutions and services to enhance business operations.
Core Requirements
- Bachelor's degree in IT or related field
- 1-2 years of experience in technical support
- Proficient in troubleshooting software and hardware issues
- Strong communication skills
- Ability to work in a team environment
Responsibilities
- Provide first-level support for technical issues.
- Troubleshoot hardware and software problems.
- Assist users with service requests and inquiries.
- Monitor service requests through ticketing systems.
- Collaborate with IT teams to resolve complex issues.
- Document technical issues and solutions.
- Continuously improve service desk processes.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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