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Service Desk Analyst
Wipro
Posted
3 weeks ago

Pune, Maharashtra, India

Onsite

INR 30K

Full Time

Job Categories

IT Support Customer Service Technical

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Sema Summary

Wipro is hiring a Service Desk Analyst to join their team in Pune, India. This role involves providing technical support and troubleshooting services to clients, ensuring a smooth user experience. Candidates are expected to assist in resolving IT issues, with an emphasis on customer service. Strong communication skills and familiarity with IT tools are essential. The position is full-time, located on-site, and suitable for individuals looking to develop their careers in IT support.

About Company

Wipro is a global leader in information technology, consulting, and business process services, known for its commitment to excellence and innovation.

Core Requirements

Bachelor's degree in IT or related field
Experience in technical support
Excellent communication skills
Problem-solving abilities
Customer service orientation

Responsibilities

Provide first-level technical support
Troubleshoot software and hardware issues
Document service requests and resolutions
Assist in user account management
Resolve customer inquiries with efficiency
Work collaboratively with IT teams
Stay updated with new technologies and processes

Must Have skills

Communication skillsTechnical support experienceProblem-solving skillsCustomer service skillsAttention to detail

Nice To Have Skills

ITIL certificationKnowledge of ticketing systemsFamiliarity with cloud servicesTeam collaboration skillsTime management skills

Tools Knowledge Requried

Ticketing systemRemote support softwareMicrosoft OfficeActive DirectoryNetwork monitoring tools

Job Keywords

Service DeskTechnical SupportIT SupportCustomer ServiceTroubleshooting

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