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Service Desk Analyst
Wipro
Posted
3 weeks ago

Pune, Maharashtra, India

Onsite

INR 30K

Full Time

Job Categories

Support IT Service Analysis Helpdesk

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Sema Summary

The Service Desk Analyst role at Wipro in Pune involves providing technical support to users, troubleshooting issues, and maintaining IT systems. The job requires good communication skills and technical knowledge to resolve queries efficiently. Candidates should have experience with common IT service management tools and a good understanding of service desk operations. The position is full-time and requires in-office attendance in Pune.

About Company

Wipro is a leading global information technology, consulting, and business process services company, focused on delivering innovative solutions to enterprises and individuals.

Core Requirements

Bachelor's degree in IT or related field
Experience with IT service management
Strong communication skills
Problem-solving abilities
Familiarity with helpdesk tools

Responsibilities

Provide technical support to users
Troubleshoot hardware and software issues
Maintain IT service management systems
Document incidents and resolutions
Assist in system upgrades
Train users on new systems
Ensure service level agreements are met

Must Have skills

Technical supportCommunicationTroubleshootingIT service managementDocumentation

Nice To Have Skills

Customer serviceTeam collaborationAdaptabilityProblem-solvingTime management

Tools Knowledge Requried

Helpdesk softwareTicketing systemsRemote desktop toolsMicrosoft OfficeCollaboration tools

Job Keywords

Service DeskTechnical SupportHelpdeskIT SupportUser Assistance

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