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Service Desk Analyst
Wipro
Posted
3 weeks ago

Pune, Maharashtra, India

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Support IT Service Helpdesk Customer

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Sema Summary

Wipro is hiring a Service Desk Analyst to provide technical support and troubleshooting assistance to clients. The role requires effective communication and problem-solving skills, with a focus on resolving service requests in a timely manner. Candidates should have a foundational understanding of IT service management and customer service principles. This is a full-time, on-site position located in Pune, Maharashtra.

About Company

Wipro is a leading global information technology, consulting, and business process services company, delivering solutions that help clients succeed in a digital world. They are known for their commitment to sustainability and innovation.

Core Requirements

Basic IT knowledge
Customer service skills
Problem-solving ability
Communication skills
Bachelor's degree in IT or related field

Responsibilities

Provide first-level technical support.
Resolve service requests quickly.
Document and track incidents.
Assist users with hardware and software issues.
Communicate effectively with clients.
Maintain service level agreements.
Collaborate with other IT teams.

Must Have skills

Technical supportCommunicationCustomer serviceProblem solvingIT service management

Nice To Have Skills

Team collaborationTime managementAdaptability

Tools Knowledge Requried

Ticketing systemRemote support softwareKnowledge baseMS OfficeWindows OS

Job Keywords

Service deskHelpdeskTechnical supportCustomer serviceIT analyst

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