Service Desk Analyst
Aprio
Posted
2 weeks ago
Clark Freeport and Special Economic Zone, Central Luzon, Philippines
Onsite
PHP 30K
Junior Level
Full Time
Sema Summary
Aprio is seeking a Service Desk Analyst to provide technical support to users in Clark Freeport and Special Economic Zone, Philippines. The role involves troubleshooting issues, providing customer service, and ensuring timely resolution of technical problems. Candidates should possess basic IT knowledge and customer-facing experience. This is a full-time, on-site position suitable for junior professionals.
About Company
Aprio is a forward-thinking company focused on providing excellent service solutions in various industries.
Core Requirements
- Basic IT knowledge
- Customer service experience
- Communication skills
- Troubleshooting ability
- Team player
Responsibilities
- Provide technical support to users
- Troubleshoot hardware and software issues
- Assist with account management tasks
- Respond to user inquiries promptly
- Document solutions and system changes
- Coordinate with IT support teams
- Ensure customer satisfaction during interactions
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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