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Service Desk Agent
Fujitsu
Posted
last month

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Onsite

MYR 4K

Junior Level

Full Time

Job Categories

IT Support Customer Consulting Service

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Industry

Sema Summary

The Service Desk Agent provides IT support and resolves technical issues while ensuring excellent customer service. This role is crucial in enhancing user experience and building trust.

About Company

Fujitsu is a global leader in digital services transforming organizations. The company aims to create a sustainable world through innovation.

Core Requirements

Bachelor's degree in IT or relevant field
Technical troubleshooting skills
Customer support experience
Familiarity with IT services management
Teamwork and communication skills

Responsibilities

Serve as the first point of contact for IT support.
Diagnose and resolve technical issues.
Provide user guidance and handle service requests.
Maintain accurate ticket records and service quality.
Collaborate with team members for effective support.
Ensure timely resolution of customer issues.
Adhere to service desk processes and security policies.

Benifits

Career growth
Learning opportunities
Health benefits

Must Have skills

Technical troubleshootingCustomer orientationVerbal and written communicationMultitaskingAttention to detail

Job Keywords

Service DeskIT SupportCustomer ServiceTechnical SupportTroubleshooting

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