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Service Desk Agent
Fujitsu
Posted
last month

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Onsite

MYR 4K

Junior Level

Full Time

Job Categories

IT Support Customer Service Technical

Match

Skills

Experience

Industry

Sema Summary

Fujitsu is seeking a Mandarin Bilingual Service Desk Agent in Kuala Lumpur. The role focuses on providing IT support and enhancing customer experience.

About Company

Fujitsu is a global leader in digital services that transform organizations through innovation. They are committed to making the world more sustainable.

Core Requirements

Technical troubleshooting skills
Effective communication abilities
Experience in customer-focused environments
Knowledge of IT security principles
Proven ability to work in a team

Responsibilities

Serve as first point of contact for IT support needs.
Diagnose and resolve technical issues.
Provide user guidance and handle service requests.
Build trust and lasting relationships with customers.
Follow and suggest improvements to service desk processes.
Ensure compliance with security policies and procedures.
Collaborate with team members for effective support.

Benifits

Career growth
Learning opportunities
Sustainability initiatives

Must Have skills

Technical troubleshootingVerbal communicationWritten communicationCustomer orientationAttention to detailTeamworkKnowledge of ITSM tools

Job Keywords

Service DeskIT SupportCustomer ServiceBilingualTechnical Skills

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