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Service Desk Agent
Tata Consultancy Services
Posted
4 weeks ago

Chennai, Tamil Nadu, India

Onsite

INR 30K

Full Time

Job Categories

Support Customer IT Services Helpdesk

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Sema Summary

The Service Desk Agent role at Tata Consultancy Services involves providing support to customers through various channels. Applicants should be proficient in customer service and have experience interacting with clients. The position is based in Chennai, Tamil Nadu, India, and is a full-time on-site opportunity. While specific experience levels are not mentioned, candidates should demonstrate strong communication and problem-solving skills. Salary is set around INR30000 monthly, and the company is known for its focus on employee growth and development.

About Company

Tata Consultancy Services is a global leader in IT services, consulting, and business solutions. The company is known for its commitment to innovation and excellence in providing technology solutions.

Core Requirements

High school diploma or equivalent
Strong verbal communication skills
Basic IT knowledge
Ability to work in a team
Experience in customer service

Responsibilities

Respond to customer inquiries and issues
Provide technical support and troubleshooting
Document queries and solutions in the ticketing system
Assist in resolving service-related problems
Maintain a positive customer service experience
Collaborate with team members on support tasks
Follow up on unresolved issues to ensure customer satisfaction

Must Have skills

Communication skillsProblem-solving skillsCustomer service skillsIT support knowledgeTeam collaboration

Nice To Have Skills

Familiarity with helpdesk softwareTime management skillsTechnical writingAdaptabilityMultilingual skills

Tools Knowledge Requried

Ticketing systemRemote desktop softwareHelpdesk applications

Job Keywords

customer supporttechnical supportservice deskproblem resolutionIT helpdesk

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