Service Delivery Manager
Stefanini North America and APAC
Posted
last month
Pasay, National Capital Region, Philippines
Remote
PHP 60K
Mid Level
Full Time
Sema Summary
The Service Delivery Manager is responsible for overseeing day-to-day service delivery and client interactions. The role requires strong leadership and problem-solving skills while managing various IT and BPO services.
About Company
Stefanini is a Brazilian multinational company with over 37 years of experience in global tech consulting. They specialize in digital transformation solutions and operate in 41 countries.
Core Requirements
- Bachelor's degree or equivalent experience
- 2-3 years in IT or BPO management
- Understanding of IT/BPO dynamics
- Strong leadership abilities
- Excellent verbal and written communication skills
Responsibilities
- Act as Single Point of Contact (SPOC) for clients
- Lead and mentor the service delivery team
- Implement and monitor process improvements
- Ensure adherence to best practices
- Manage scope of work and changes
- Assist in client invoicing
- Support new business launches
Must Have skills
Job Keywords
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