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Service Delivery Manager
Capgemini
Posted
3 weeks ago

Pune, Maharashtra, India

Remote

INR 50K

Full Time

Job Categories

Management Remote IT Services Delivery

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Sema Summary

Capgemini is seeking a Service Delivery Manager based in Pune, Maharashtra, India, to oversee service delivery operations. The role requires effective management of client relationships and service operations to ensure high-quality service standards. The position is remote and involves leading a team to meet and exceed client expectations. Ideal candidates will possess a strong background in service delivery management and possess excellent communication skills.

About Company

Capgemini is a global leader in consulting, digital transformation, technology, and engineering services, enabling organizations to realize their business goals.

Core Requirements

Project Management skills
Client relationship management
Team Leadership experience
Service delivery best practices
Communication skills

Responsibilities

Manage service delivery for clients.
Lead a team of service professionals.
Ensure compliance with service delivery standards.
Develop strategies to enhance service quality.
Monitor performance metrics and KPIs.
Facilitate communication between management and clients.
Resolve escalated service issues.

Must Have skills

Project ManagementLeadershipClient ManagementService DeliveryCommunication

Nice To Have Skills

Problem SolvingStrategic PlanningTime Management

Job Keywords

Service DeliveryManagementClient RelationsLeadershipProject Management

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