Service Delivery Manager
Amdocs
Posted
2 days ago
Metro Manila
Remote
PHP 60K
Mid Level
Full Time
Sema Summary
Amdocs is seeking a mid-level Service Delivery Manager specializing in Incident Management. This role involves overseeing the service delivery process, managing incidents effectively, and ensuring client satisfaction. Ideal candidates will possess relevant experience in IT management, preferably in a hybrid work setting. This position offers an engaging opportunity to contribute to service excellence within a dynamic environment.
About Company
Amdocs is a global leader in software and services for communications and media companies, providing solutions to enhance customer experience and drive operational efficiency.
Core Requirements
- Bachelor's degree in IT or related field
- Experience in service delivery management
- Strong incident management skills
- Ability to work in hybrid environments
- Effective communication skills
Responsibilities
- Oversee service delivery processes
- Manage and resolve incidents efficiently
- Coordinate with IT teams for service improvements
- Monitor service performance and client satisfaction
- Implement best practices in service delivery
- Facilitate communication with stakeholders
- Assist in training and mentoring team members
Must Have skills
Nice To Have Skills
Job Keywords
Similar Jobs
Service Delivery Manager
Stefanini North America and APAC
Pasay, National Capital Region, Philippines
Delivery Manager
IBM
Naga City, Central Visayas, Philippines
Delivery Manager
SMEC
Pasig, National Capital Region, Philippines
IT Delivery Manager
Solutions Exchange, Inc.
Metro Manila
Service Design Manager
Maya
Mandaluyong, National Capital Region, Philippines
Field Service Manager
Valmet
Bolinao, Ilocos Region, Philippines
IT Service Delivery Lead
Manulife
Lapu-Lapu, Central Visayas, Philippines
Client Service Manager
SMBC Group
Makati, National Capital Region, Philippines
Customer Service Manager
Ikigai Cases
Philippines
Database Services Manager
HedgeServ
Manila, National Capital Region, Philippines
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.