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Amdocs

Service Delivery Manager

Amdocs

Posted

2 days ago

Metro Manila

Remote

PHP 60K

Mid Level

Full Time

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Sema

Sema Summary

Amdocs is seeking a mid-level Service Delivery Manager specializing in Incident Management. This role involves overseeing the service delivery process, managing incidents effectively, and ensuring client satisfaction. Ideal candidates will possess relevant experience in IT management, preferably in a hybrid work setting. This position offers an engaging opportunity to contribute to service excellence within a dynamic environment.

About Company

Amdocs is a global leader in software and services for communications and media companies, providing solutions to enhance customer experience and drive operational efficiency.

Core Requirements

  • Bachelor's degree in IT or related field
  • Experience in service delivery management
  • Strong incident management skills
  • Ability to work in hybrid environments
  • Effective communication skills

Responsibilities

  • Oversee service delivery processes
  • Manage and resolve incidents efficiently
  • Coordinate with IT teams for service improvements
  • Monitor service performance and client satisfaction
  • Implement best practices in service delivery
  • Facilitate communication with stakeholders
  • Assist in training and mentoring team members

Must Have skills

Incident ManagementService DeliveryIT ManagementCommunicationProblem-Solving

Nice To Have Skills

Project ManagementData AnalysisCustomer ServiceTeam LeadershipProcess Improvement

Job Keywords

Service DeliveryIncident ManagementIT ManagementClient SatisfactionHybrid Work

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