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Service Delivery Manager
Capgemini
Posted
3 weeks ago

Navi Mumbai, Maharashtra, India

Onsite

INR 60K

Full Time

Job Categories

Management Delivery Service IT Consulting

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Sema Summary

The Service Delivery Manager at Capgemini will oversee the delivery of services to clients ensuring high-quality outcomes. This role requires strong management skills and experience in service delivery within the IT sector. The ideal candidate will be responsible for coordinating resources, managing client relationships, and ensuring service level agreements are met. Based in Navi Mumbai, this full-time position involves working closely with team members to drive service excellence.

About Company

Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. With a strong emphasis on innovation, Capgemini helps clients navigate their digital journey.

Core Requirements

Bachelor's degree
Experience in service management
Strong interpersonal skills
Proficiency in project management
Ability to manage client relationships

Responsibilities

Oversee service delivery operations
Report on service performance metrics
Manage client relationships effectively
Coordinate with cross-functional teams
Ensure compliance with SLAs
Lead service improvement initiatives
Develop and implement service strategies

Must Have skills

Service deliveryClient managementProject managementCommunicationProblem-solving

Nice To Have Skills

Agile methodologyTechnical knowledgeData analysisStrategic planningTeam leadership

Job Keywords

Service DeliveryManagementClient RelationsIT ServicesPerformance Metrics

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