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Service Delivery Manager
Capgemini
Posted
3 weeks ago

Hyderabad, Telangana, India

Onsite

INR 60K

Full Time

Job Categories

Management IT Services Delivery Operations

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Sema Summary

The Service Delivery Manager at Capgemini is responsible for overseeing the entire service delivery process within the organization. This role involves managing client relationships, ensuring service quality, and leading project teams to meet operational goals. Candidates should demonstrate strong leadership abilities and effective communication skills to drive client satisfaction and team performance. While specific experience requirements are not detailed, substantial knowledge of service operations is implied. The position is based in Hyderabad, India, and offers a competitive salary.

About Company

Capgemini is a global leader in consulting, digital transformation, technology, and engineering services, enabling organizations to achieve innovation and optimally leverage technology.

Core Requirements

Bachelor's degree
Experience in service delivery
Leadership skills
Client management experience
Strong communication skills

Responsibilities

Manage service delivery procedures
Lead service delivery teams
Ensure client satisfaction
Oversee project timelines
Monitor service quality
Evaluate performance metrics
Coordinate with cross-functional teams

Must Have skills

LeadershipCommunicationService managementClient relationsProblem-solving

Nice To Have Skills

Project managementNegotiationAnalytical skills

Job Keywords

Service DeliveryManagementLeadershipClient SatisfactionOperations

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