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Service Delivery Manager
Capgemini
Posted
3 weeks ago

Bengaluru, Karnataka, India

Onsite

INR 70K

Full Time

Job Categories

Management Consulting IT Services Delivery

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Sema Summary

The Service Delivery Manager at Capgemini is responsible for overseeing the delivery of services to clients in the SAP ecosystem. This role requires strong management skills and the ability to coordinate between different teams to ensure client satisfaction. Ideal candidates should have expertise in IT service delivery as well as consulting experience. The position is located in Bengaluru, Karnataka, India, and is a full-time opportunity. While the specific benefits are not listed, Capgemini typically offers competitive compensation packages.

About Company

Capgemini is a global leader in consulting, technology services, and digital transformation, providing innovative solutions to clients across various sectors.

Core Requirements

Experience in IT service delivery
SAP project management skills
Excellent communication abilities
Strong leadership capabilities
Bachelor's degree in relevant field

Responsibilities

Manage service delivery for SAP projects
Ensure client satisfaction and adherence to SLAs
Coordinate cross-functional teams
Oversee project timelines and budgets
Handle escalations and provide solutions
Report on delivery performance metrics
Develop and maintain client relationships

Must Have skills

SAP expertiseManagement skillsProblem-solvingCommunication skillsLeadership

Nice To Have Skills

Agile methodologiesClient relationship managementData analysisChange managementBudgeting

Tools Knowledge Requried

SAPProject management softwareMicrosoft OfficeCollaboration toolsCRM software

Job Keywords

Service DeliverySAPManagementIT ServicesClient Relations

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