Service Delivery Engineer
Astro
Posted
last month
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Onsite
MYR 6K
Mid Level
Full Time
Sema Summary
The Service Delivery Engineer provides first-level technical support for various business applications. This role requires effective communication and problem-solving skills to manage incidents and ensure service quality.
About Company
Astro Malaysia Holdings Berhad is a leading entertainment company in Malaysia, serving millions of homes and businesses with a focus on creating joyful experiences through storytelling.
Core Requirements
- Bachelor's degree in computer science
- 3+ years of experience in business systems support
- Knowledge of Billing and CRM applications
- Ability to work 24x7 and manage incidents
- Strong analytical and communication skills
Responsibilities
- Provide technical support for BSS applications.
- Manage incident tickets and ensure timely resolution.
- Liaise with multiple teams for issue resolution.
- Conduct reconciliation activities between applications.
- Validate billing information for accuracy.
- Handle P1/P2 incidents and provide updates.
- Coordinate service requests with business owners.
Benifits
- Career advancement
- Inclusive culture
- Performance rewards
Must Have skills
Job Keywords
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