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Service Assistant
UOB
Posted
2 weeks ago

Pontianak, West Kalimantan, Indonesia

Remote

IDR 5M

Junior Level

Full Time

Job Categories

CustomerService Finance Banking Hybrid FullTime

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Sema Summary

The Service Assistant position at UOB involves working in customer-facing roles within the Jabodetabek area. The candidate will assist clients with financial services and ensure a high level of customer satisfaction. This role requires strong communication skills and the ability to handle multiple tasks. It's ideal for junior professionals looking to grow in the banking sector. The position is hybrid, allowing for flexibility between remote and on-site work.

About Company

UOB is a leading bank in Asia, providing a wide range of financial services to individuals and businesses. They focus on customer service and innovative banking solutions.

Core Requirements

High school diploma or equivalent
Strong communication skills
Basic knowledge of banking products
Ability to work in a team
Customer service experience

Responsibilities

Assist customers with banking inquiries
Process transactions accurately
Educate clients about financial products
Maintain a tidy and organized workspace
Handle customer complaints with professionalism
Collaborate with team members on projects
Provide insightful feedback to improve service

Must Have skills

Customer serviceCommunicationTeam collaborationAttention to detailProblem solving

Nice To Have Skills

Time managementSales skillsBasic financial knowledgeMultilingual skillsFamiliarity with banking software

Tools Knowledge Requried

Banking softwareCRM systemMicrosoft OfficeCommunication toolsData entry tools

Job Keywords

Customer ServiceBankingFinancial ServicesHybrid WorkClient Assistance

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