Senior WFM Planning Analyst
TTEC
Posted
3 weeks ago
San Fernando, Mimaropa, Philippines
Remote
PHP 50K
Senior Level
Full Time
Sema Summary
As a Senior WFM Planning Analyst at TTEC, you will be responsible for analyzing workforce metrics and trends to improve efficiency and productivity. The role demands a strong background in planning and data analysis, ideally suited for a senior candidate. This hybrid position allows flexibility between remote and in-office work. Successful candidates will have at least five years of experience in workforce management. Benefits include opportunities for professional growth and development.
About Company
TTEC is a global provider of technology-enabled customer experience solutions, dedicated to enhancing customer engagement and communication.
Core Requirements
- Bachelor's degree in a relevant field
- 5+ years in workforce management
- Proficient in data analysis tools
- Strong analytical and problem-solving skills
- Excellent communication abilities
Responsibilities
- Analyze workforce data to drive insights.
- Develop forecasting models to predict staffing needs.
- Collaborate with teams to optimize resource allocation.
- Implement strategies for improving planning processes.
- Monitor and report on key performance indicators.
- Provide recommendations based on data trends.
- Support cross-departmental initiatives and projects.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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