Senior Training Lead
Uber
Posted
3 weeks ago
Kuala Lumpur, Malaysia
Onsite
MYR 12K
Senior Level
Full Time
Sema Summary
Uber is seeking a Senior Training Lead for its Customer Support team in Kuala Lumpur, Malaysia. The role requires substantial expertise in training development and managerial capabilities to lead the training initiatives. The candidate should possess strong experience in customer support training and be able to mentor teams effectively. The position is full-time and aims to enhance the quality of customer service through superior training strategies, making it vital for those looking to progress in a leadership role.
About Company
Uber is a technology company that revolutionizes transportation and delivery services globally.
Core Requirements
- Bachelor's degree in a relevant field
- Extensive experience in customer support
- Proven leadership skills
- Ability to design training programs
- Excellent communication skills
Responsibilities
- Lead training programs for customer support staff
- Develop comprehensive training materials
- Evaluate and improve training effectiveness
- Mentor and oversee junior trainers
- Collaborate with management to identify training needs
- Ensure alignment of training with company goals
- Monitor customer support performance metrics
Must Have skills
Nice To Have Skills
Job Keywords
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