Senior Technical Support
Microsoft
Posted
3 weeks ago
Remote
Remote
INR 80K
Senior Level
Full Time
Sema Summary
The Senior Technical Support role at Microsoft involves assisting customers with complex technical issues remotely. Candidates should have significant experience in technical support and be adept at problem-solving. This position requires strong communication skills and a thorough understanding of support processes. It's a full-time remote position for professionals who excel in a fast-paced environment. The company focuses on providing top-notch support experiences to its users.
About Company
Microsoft is renowned for its innovation in technology and software, focusing on delivering high-quality services and solutions to its customers globally.
Core Requirements
- Bachelor's Degree in IT or related field
- 5+ years of experience in technical support
- Strong troubleshooting skills
- Excellent communication abilities
- Knowledge of software and hardware systems
Responsibilities
- Assist customers with technical support queries
- Diagnose and troubleshoot software issues
- Provide timely and accurate feedback to customers
- Escalate unresolved issues to the appropriate teams
- Document user interactions and troubleshooting steps
- Train junior support staff as needed
- Contribute to continuous improvement initiatives
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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