Senior Technical Support Engineer
Palo Alto Networks
Posted
3 weeks ago
Bengaluru, Karnataka, India
Remote
INR 60K
Mid Level
Contract
Sema Summary
As a Senior Technical Support Engineer at Palo Alto Networks, you will engage with customers to address post-sales concerns, leveraging your technical expertise in cybersecurity. This contract position entails troubleshooting technical issues, managing support cases, and publishing technical documentation. You will need strong communication skills and the ability to handle high-pressure situations. Ideal candidates will have experience in remote access solutions, firewalls, and troubleshooting complex networks, working in a hybrid setting in Bengaluru, India.
About Company
Palo Alto Networks is a global leader in cybersecurity, committed to protecting the digital way of life through innovative technology. With over 10,000 employees, they tackle the world's greatest security challenges and continuously evolve their services in cloud and network security.
Core Requirements
- Bachelor's degree in Computer Science or related field
- Strong technical troubleshooting skills
- Experience with Remote Access VPN technologies
- Familiarity with firewall management systems
- Ability to work flexible hours including weekends
Responsibilities
- Provide technical support to customers and partners
- Troubleshoot and resolve technical issues
- Manage and track support cases effectively
- Publish technical bulletins and documentation
- Conduct fault isolation and root cause analysis
- Travel to customer sites for critical situations
- Provide 24x7 on-call support as needed
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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