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Senior Technical Support Engineer
Palo Alto Networks
Posted
3 weeks ago

Bengaluru East, Karnataka, India

Onsite

INR 60K

Senior Level

Full Time

Job Categories

Support Engineering IT Technical Customer

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Sema Summary

The Senior Technical Support Engineer at Palo Alto Networks is responsible for providing expert technical support for their products. This role requires strong problem-solving skills and the ability to troubleshoot complex issues. Candidates should have significant experience in a technical support environment, preferably with familiarity in network security. This position is based in Bengaluru, India, and offers a full-time employment opportunity. Strong technical knowledge and customer engagement skills are essential.

About Company

Palo Alto Networks is a global leader in cybersecurity solutions that help organizations protect against advanced cyber threats.

Core Requirements

Bachelor's degree in a relevant field
5+ years of experience in technical support
Strong knowledge of network security
Excellent communication skills
Problem-solving capabilities

Responsibilities

Provide advanced technical support to customers
Troubleshoot complex issues with network security products
Work closely with engineering teams for product improvements
Document customer interactions and solutions
Develop and enhance support processes
Assist in training junior support staff
Engage with customers to understand their needs

Must Have skills

Technical supportNetwork securityProblem-solvingCommunicationDocumentation

Nice To Have Skills

Customer engagementTeam collaborationTime managementAnalytical thinkingTraining

Tools Knowledge Requried

Support ticketing systemNetwork monitoring toolsRemote desktop softwareKnowledge base softwareCollaboration platforms

Job Keywords

technical supportnetwork securitycustomer serviceproblem-solvingIT support

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