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Senior Technical Support Engineer
Palo Alto Networks
Posted
3 weeks ago

Bengaluru East, Karnataka, India

Onsite

INR 80K

Senior Level

Full Time

Job Categories

Support Technical Engineering Customer IT

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Sema Summary

The Senior Technical Support Engineer at Palo Alto Networks will be responsible for addressing complex technical issues raised by customers, ensuring the highest levels of customer satisfaction. This role requires expertise in network and cloud technologies, alongside strong problem-solving abilities. Located in Bengaluru East, Karnataka, this full-time position demands extensive experience in technical support and a proactive approach to troubleshooting. The candidate will play a pivotal role in enhancing customer experience through detailed technical guidance and support.

About Company

Palo Alto Networks is a global cybersecurity company specializing in advanced technologies to secure digital transformations for enterprises and organizations. The company is known for its innovative solutions that help protect businesses against emerging cyber threats.

Core Requirements

Bachelor's degree in Computer Science or related field.
5+ years in technical support.
Strong understanding of networking concepts.
Experience with cloud technologies.
Excellent communication skills.

Responsibilities

Troubleshoot complex customer issues.
Provide technical guidance to clients.
Collaborate with engineering teams for solutions.
Document technical processes and findings.
Train junior support staff.
Interact with customers for feedback improvement.
Ensure timely resolution of tickets.

Must Have skills

Technical supportNetworkingTroubleshootingCustomer serviceCloud technologies

Nice To Have Skills

Project managementLeadershipDocumentation skillsAnalytical thinkingTime management

Tools Knowledge Requried

CRM softwareTicketing systemsRemote access toolsNetworking toolsCloud platforms

Job Keywords

Technical SupportIT SupportCustomer SupportTroubleshootingNetworking

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