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Senior Technical Support Engineer
Palo Alto Networks
Posted
3 weeks ago

Bengaluru East, Karnataka

Onsite

INR 80K

Senior Level

Full Time

Job Categories

Support Engineering IT Technical Remote

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Sema Summary

Palo Alto Networks is seeking a Senior Technical Support Engineer located in Bengaluru East, Karnataka. The role involves providing technical support and solutions to clients, focusing on network security and systems. Candidates should possess strong troubleshooting skills and a solid understanding of hardware and software technologies. While the position is full-time and on-site, candidates with a senior-level experience are encouraged to apply.

About Company

Palo Alto Networks is a leading cybersecurity company that provides innovative solutions to secure systems and networks for organizations worldwide.

Core Requirements

Bachelor's degree in Computer Science or related field
5+ years of technical support experience
Deep knowledge of network protocols
Proficiency in troubleshooting hardware and software
Ability to work effectively with customers

Responsibilities

Provide high-level technical support to clients
Troubleshoot hardware and software issues
Collaborate with engineering teams for solutions
Document customer interactions and resolutions
Educate clients on product functionalities
Monitor and track support tickets
Generate reports on support metrics

Must Have skills

Technical supportTroubleshootingCustomer serviceNetwork securityDocumentation

Nice To Have Skills

Project managementTeam collaborationCommunicationAnalytical thinking

Tools Knowledge Requried

Helpdesk softwareNetwork monitoring toolsRemote desktop tools

Job Keywords

Technical SupportNetwork SecurityTroubleshootingCustomer ServiceHardware

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