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Palo Alto Networks

Senior Technical Support Engineer

Palo Alto Networks

Posted

3 weeks ago

Bengaluru East, Karnataka

Onsite

INR 80K

Senior Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

Palo Alto Networks is seeking a Senior Technical Support Engineer located in Bengaluru East, Karnataka. The role involves providing technical support and solutions to clients, focusing on network security and systems. Candidates should possess strong troubleshooting skills and a solid understanding of hardware and software technologies. While the position is full-time and on-site, candidates with a senior-level experience are encouraged to apply.

About Company

Palo Alto Networks is a leading cybersecurity company that provides innovative solutions to secure systems and networks for organizations worldwide.

Core Requirements

  • Bachelor's degree in Computer Science or related field
  • 5+ years of technical support experience
  • Deep knowledge of network protocols
  • Proficiency in troubleshooting hardware and software
  • Ability to work effectively with customers

Responsibilities

  • Provide high-level technical support to clients
  • Troubleshoot hardware and software issues
  • Collaborate with engineering teams for solutions
  • Document customer interactions and resolutions
  • Educate clients on product functionalities
  • Monitor and track support tickets
  • Generate reports on support metrics

Must Have skills

Technical supportTroubleshootingCustomer serviceNetwork securityDocumentation

Nice To Have Skills

Project managementTeam collaborationCommunicationAnalytical thinking

Tools Knowledge Requried

Helpdesk softwareNetwork monitoring toolsRemote desktop tools

Job Keywords

Technical SupportNetwork SecurityTroubleshootingCustomer ServiceHardware

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