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Palo Alto Networks

Senior Technical Support Engineer

Palo Alto Networks

Posted

3 weeks ago

Bengaluru East, Karnataka, India

Onsite

INR 80K

Senior Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

As a Senior Technical Support Engineer at Palo Alto Networks, you will be responsible for providing high-level support to customers. This role involves troubleshooting technical issues and ensuring customer satisfaction with the company's products. Ideal candidates should have strong problem-solving skills, a background in technical support, and experience working with various technologies. The position is based in Bengaluru and requires a commitment to a full-time schedule.

About Company

Palo Alto Networks is a global cybersecurity leader that provides cutting-edge security solutions to protect businesses from digital threats.

Core Requirements

  • Bachelor's degree in Computer Science or related field
  • 5+ years of experience in technical support
  • Strong problem-solving abilities
  • Experience with network security
  • Excellent communication skills

Responsibilities

  • Provide technical support to clients
  • Troubleshoot and resolve technical issues
  • Collaborate with engineering teams on product improvements
  • Educate customers on product features
  • Document support cases and solutions
  • Assist in product updates and maintenance
  • Conduct training sessions for clients

Must Have skills

NetworkingTechnical SupportTroubleshootingCustomer ServiceCommunication

Nice To Have Skills

Cloud TechnologiesFirewall ManagementLinuxScriptingProject Management

Tools Knowledge Requried

Ticketing SystemRemote DesktopNetworking ToolsCollaboration SoftwareDocumentation Tools

Job Keywords

Technical SupportIT SupportCustomer SupportTroubleshootingNetwork Security

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