Search for Jobs

Senior Technical Support Engineer
Palo Alto Networks
Posted
3 weeks ago

Bengaluru East, Karnataka, India

Onsite

INR 80K

Senior Level

Full Time

Job Categories

Support Engineering IT Technical Customer

Match

Skills

Experience

Industry

Sema Summary

As a Senior Technical Support Engineer at Palo Alto Networks, you will be responsible for providing high-level support to customers. This role involves troubleshooting technical issues and ensuring customer satisfaction with the company's products. Ideal candidates should have strong problem-solving skills, a background in technical support, and experience working with various technologies. The position is based in Bengaluru and requires a commitment to a full-time schedule.

About Company

Palo Alto Networks is a global cybersecurity leader that provides cutting-edge security solutions to protect businesses from digital threats.

Core Requirements

Bachelor's degree in Computer Science or related field
5+ years of experience in technical support
Strong problem-solving abilities
Experience with network security
Excellent communication skills

Responsibilities

Provide technical support to clients
Troubleshoot and resolve technical issues
Collaborate with engineering teams on product improvements
Educate customers on product features
Document support cases and solutions
Assist in product updates and maintenance
Conduct training sessions for clients

Must Have skills

NetworkingTechnical SupportTroubleshootingCustomer ServiceCommunication

Nice To Have Skills

Cloud TechnologiesFirewall ManagementLinuxScriptingProject Management

Tools Knowledge Requried

Ticketing SystemRemote DesktopNetworking ToolsCollaboration SoftwareDocumentation Tools

Job Keywords

Technical SupportIT SupportCustomer SupportTroubleshootingNetwork Security

Similar Jobs