Search for Jobs

Senior Technical Support Engineer
Betterbizs
Posted
2 days ago

Ahmedabad, Gujarat

Onsite

INR 50K

Senior Level

Full Time

Job Categories

Support Engineering IT Customer Technical

Match

Skills

Experience

Industry

Sema Summary

The Senior Technical Support Engineer at Betterbizs is responsible for troubleshooting and resolving technical issues for clients in Ahmedabad, Gujarat. This role requires strong problem-solving skills and the ability to communicate effectively with customers. Candidates should have substantial experience in technical support and be familiar with various support tools. This is a full-time, on-site position, ideal for those seeking to enhance their career in a dynamic environment.

About Company

Betterbizs specializes in providing top-notch technical solutions and support for businesses, aiming to enhance customer satisfaction through effective problem resolution.

Core Requirements

Bachelor's degree in IT or related field
5+ years of experience in technical support
Strong troubleshooting skills
Excellent communication abilities
Familiarity with support ticketing systems

Responsibilities

Assist clients with technical issues
Diagnose and resolve hardware/software problems
Provide training and support to clients
Document solutions and processes
Collaborate with engineering teams
Stay updated on product features
Manage support ticket escalation

Must Have skills

Technical troubleshootingCustomer supportCommunicationProblem-solvingTime management

Nice To Have Skills

Knowledge of ITILFamiliarity with databasesExperience with ticketing softwareTeam collaborationMentoring skills

Tools Knowledge Requried

ZendeskJIRASlackMicrosoft OfficeRemote desktop tools

Job Keywords

Technical supportCustomer serviceTroubleshootingIT supportEngineering

Similar Jobs