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Betterbizs

Senior Technical Support Engineer

Betterbizs

Posted

2 days ago

Ahmedabad, Gujarat

Onsite

INR 50K

Senior Level

Full Time

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Industry

Sema

Sema Summary

The Senior Technical Support Engineer at Betterbizs is responsible for troubleshooting and resolving technical issues for clients in Ahmedabad, Gujarat. This role requires strong problem-solving skills and the ability to communicate effectively with customers. Candidates should have substantial experience in technical support and be familiar with various support tools. This is a full-time, on-site position, ideal for those seeking to enhance their career in a dynamic environment.

About Company

Betterbizs specializes in providing top-notch technical solutions and support for businesses, aiming to enhance customer satisfaction through effective problem resolution.

Core Requirements

  • Bachelor's degree in IT or related field
  • 5+ years of experience in technical support
  • Strong troubleshooting skills
  • Excellent communication abilities
  • Familiarity with support ticketing systems

Responsibilities

  • Assist clients with technical issues
  • Diagnose and resolve hardware/software problems
  • Provide training and support to clients
  • Document solutions and processes
  • Collaborate with engineering teams
  • Stay updated on product features
  • Manage support ticket escalation

Must Have skills

Technical troubleshootingCustomer supportCommunicationProblem-solvingTime management

Nice To Have Skills

Knowledge of ITILFamiliarity with databasesExperience with ticketing softwareTeam collaborationMentoring skills

Tools Knowledge Requried

ZendeskJIRASlackMicrosoft OfficeRemote desktop tools

Job Keywords

Technical supportCustomer serviceTroubleshootingIT supportEngineering

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