Senior Technical Account Manager
Semesteria
Posted
3 weeks ago
Manila, National Capital Region, Philippines
Onsite
PHP 80K
Senior Level
Full Time
Sema Summary
The Senior Technical Account Manager is responsible for fostering customer success through managing technical accounts. This role involves acting as a primary point of contact for clients, ensuring they achieve their desired outcomes while using the company's solutions. Ideal candidates should possess strong technical skills, customer relations experience, and a proven ability to manage multiple accounts effectively. Located in Manila, this full-time position is ideal for those with significant experience in technical account management.
About Company
Semesteria focuses on providing effective solutions and fostering customer success in the technology sector.
Core Requirements
- Bachelor's degree in a relevant field.
- 5+ years of experience in account management.
- Strong communication skills.
- Technical background or understanding of technology products.
- Ability to manage multiple client relationships.
Responsibilities
- Manage customer relationships post-sale.
- Ensure customer satisfaction and retention.
- Provide technical guidance and support.
- Coordinate with internal teams to resolve client issues.
- Identify upsell opportunities within existing accounts.
- Educate clients on product usage.
- Monitor customer engagement metrics.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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