Senior Support Analyst
Puma Energy
Posted
3 weeks ago
Mumbai Metropolitan Region
Onsite
INR 60K
Senior Level
Full Time
Sema Summary
Puma Energy is seeking a Senior Support Analyst to work in the Mumbai Metropolitan Region. This role involves providing technical support and ensuring efficient resolution of customer inquiries. Candidates should have a solid background in IT support with a focus on problem-solving and customer service. The position is full-time and requires senior-level experience, making it ideal for individuals looking to advance their careers in a dynamic environment.
About Company
Puma Energy is a global integrated energy company operating across the fuel supply chain, committed to delivering reliable energy solutions.
Core Requirements
- Bachelor's degree in IT or related field
- Strong analytical skills
- Proficiency in customer service
- Experience with IT support systems
- Excellent communication skills
Responsibilities
- Provide technical support to users.
- Troubleshoot hardware and software issues.
- Assist in system upgrades and installations.
- Document technical processes and solutions.
- Coordinate with other teams for issue resolution.
- Monitor system performance and report anomalies.
- Train users on new systems and technologies.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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