Senior SME
Concentrix
Posted
3 weeks ago
Muntinlupa City
Onsite
PHP 50K
Senior Level
Full Time
Sema Summary
As a Senior SME in Operations at Concentrix, you will be responsible for overseeing operational activities while ensuring excellence in customer service. You will utilize your experience to lead and manage a team, drive performance, and implement effective processes. This position requires a strong understanding of operational best practices and excellent leadership skills. Located in Muntinlupa City, it offers a full-time opportunity in a dynamic environment.
About Company
Concentrix is a global provider of customer experience solutions and technology. With a commitment to excellence and innovation, the company specializes in enhancing customer engagement through various channels.
Core Requirements
- Bachelor's degree
- 5+ years in operations
- Leadership experience
- Strong communication skills
- Problem-solving abilities
Responsibilities
- Lead operational teams
- Manage customer service processes
- Analyze performance metrics
- Implement process improvements
- Train and mentor staff
- Ensure compliance with standards
- Collaborate with cross-functional teams
Must Have skills
Nice To Have Skills
Job Keywords
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