Senior Service Team Leader
National University Health System
Posted
3 weeks ago
Singapore
Onsite
SGD 5K
Senior Level
Full Time
Sema Summary
As a Senior Service Team Leader at National University Health System, you will oversee a dynamic contact centre team, focusing on enhancing service delivery and customer satisfaction. This role requires strong leadership skills and the ability to manage a team effectively while ensuring operational excellence. Ideal candidates should have experience in team management within the healthcare sector. You will be working onsite in Singapore.
About Company
National University Health System is a leading healthcare provider in Singapore, focused on delivering exceptional care and promoting health through innovative solutions.
Core Requirements
- Bachelor's degree in relevant field
- Proven experience in team leadership
- Strong communication skills
- Ability to manage customer service operations
- Experience in healthcare services
Responsibilities
- Lead and support a customer service team
- Ensure high-quality service delivery
- Monitor team performance metrics
- Provide training and development for team members
- Manage scheduling and workflow within the centre
- Address escalated customer inquiries
- Collaborate with other departments for service improvements
Must Have skills
Nice To Have Skills
Job Keywords
Similar Jobs
Service Lead
Semesteria
Singapore
Senior Service Manager
Raffles Hotels & Resorts
Singapore, Singapore
Data Center Service Lead
The Japan Research Institute, Limited
Singapore, Singapore
Team Lead
DBS Bank
Singapore, Singapore
Team Lead
OCBC
Singapore, Singapore
Senior Customer Service Executive
Liebherr Group
Singapore
Senior Lecturer
Singapore Polytechnic
Singapore, Singapore
Senior ServiceNow Architect
Elitez India
Singapore
Senior Biomass Trader
Redstone Search Group
Singapore, Singapore
Senior Transportation Lead
Smith & Nephew
Singapore
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.