Senior Service Manager
Raffles Hotels & Resorts
Posted
4 weeks ago
Singapore, Singapore
Onsite
SGD 5K
Senior Level
Full Time
Sema Summary
The Senior Service Manager at Raffles Hotels & Resorts is responsible for overseeing reservations and delivering exceptional customer service in a hotel setting. This role requires strong management and operational skills to ensure a high standard of service. Candidates should have a senior level of experience in hospitality management. The position is based in Singapore, and it emphasizes the importance of customer relations within the hotel industry.
About Company
Raffles Hotels & Resorts is a prestigious luxury hotel brand known for its commitment to exceptional service and hospitality.
Core Requirements
- Bachelor's degree in hospitality management
- Extensive experience in hotel operations
- Strong leadership abilities
- Excellent communication skills
- Proficiency in reservations systems
Responsibilities
- Manage hotel reservations and guest services
- Lead and train the service staff
- Ensure high customer satisfaction
- Monitor service quality and hospitality standards
- Develop service improvement strategies
- Collaborate with other departments
- Handle guest inquiries and complaints
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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