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Senior Service Manager
Publicis Sapient
Posted
4 weeks ago

Hyderabad, Telangana

Remote

INR 80K

Senior Level

Full Time

Job Categories

Management Support IT Services Hybrid

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Sema Summary

The Senior Service Manager role at Publicis Sapient focuses on Application Support & Maintenance in a hybrid environment. This position requires strong leadership and management skills to lead a team and ensure customer satisfaction. The ideal candidate should have extensive experience in IT service management and a proven track record in managing service delivery. Given the nature of the role, effective communication and problem-solving abilities are essential.

About Company

Publicis Sapient is a leading digital transformation partner, helping organizations adapt to a fast-changing digital landscape. They specialize in providing innovative solutions across various industries.

Core Requirements

Bachelor's degree in IT or related field
5+ years of experience in IT service management
Strong leadership skills
Experience in hybrid work environments
Excellent communication

Responsibilities

Manage application support teams
Ensure service delivery meets client expectations
Implement process improvements
Coordinate with cross-functional teams
Resolve escalated issues promptly
Monitor performance metrics
Provide training and mentorship to staff

Must Have skills

LeadershipIT service managementProblem-solvingCommunicationTeam management

Nice To Have Skills

Project managementAgile methodologiesCustomer relationship managementData analysisChange management

Tools Knowledge Requried

JIRAServiceNowSlackMicrosoft OfficeConfluence

Job Keywords

Service ManagerIT SupportHybrid WorkTeam LeadershipApplication Management

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