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Senior Service Engineer
Providence India
Posted
4 weeks ago

Hyderabad, Telangana, India

Onsite

INR 60K

Senior Level

Full Time

Job Categories

Engineering Service Technical Support IT

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Sema Summary

The Senior Service Engineer at Providence India is responsible for ensuring the highest quality of service delivery while providing technical support. This role will require strong problem-solving skills and the ability to work with various stakeholders to resolve issues. As a senior position, prior experience in a similar role is essential, along with technical expertise in relevant software and systems. The position is full-time and based in Hyderabad, Telangana, India, with a competitive salary package.

About Company

Providence India specializes in providing high-quality product and service solutions in the tech industry.

Core Requirements

Bachelor's degree in Engineering
5+ years of experience in service engineering
Strong technical troubleshooting skills
Excellent communication abilities
Familiarity with IT support frameworks

Responsibilities

Provide technical support to clients
Troubleshoot service-related issues
Collaborate with engineering teams
Maintain service documentation
Implement service improvements
Train junior engineers
Monitor service performance metrics

Must Have skills

Technical supportProblem-solvingCommunicationService managementTeam collaboration

Nice To Have Skills

Project managementLeadershipCustomer serviceITIL certificationSoftware development

Tools Knowledge Requried

ServiceNowJIRAMS OfficeRemote desktop toolsTicketing systems

Job Keywords

Service EngineerTechnical SupportEngineeringService DeliveryProblem Solving

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