Senior Service Desk Analyst
Eastvantage
Posted
4 weeks ago
Taguig, National Capital Region, Philippines
Onsite
PHP 50K
Senior Level
Full Time
Sema Summary
The Senior Service Desk Analyst will oversee the support operations based in the UK, providing technical assistance to users and maintaining service quality. Responsibilities involve troubleshooting issues, managing service requests, and ensuring efficient service delivery. The role requires advanced analytical skills and experience in an IT support environment. Located in Taguig, Philippines, this full-time position is ideal for candidates with significant experience in service desk operations and a focus on customer satisfaction.
About Company
Eastvantage is a company specializing in providing comprehensive outsourcing solutions, focusing on operational excellence and innovative support services.
Core Requirements
- Bachelor's degree in IT or related field
- Minimum 5 years in IT support
- Experience in service desk roles
- Strong problem-solving skills
- Excellent communication abilities
Responsibilities
- Resolve technical issues for users
- Manage service requests and incidents
- Provide timely support to clients
- Document resolutions and technical procedures
- Ensure customer satisfaction and service quality
- Collaborate with IT teams for service improvements
- Monitor and report on service desk performance
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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