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Senior Program Manager
Zepto
Posted
4 weeks ago

Bengaluru, Karnataka, India

Onsite

INR 80K

Senior Level

Full Time

Job Categories

Management Customer Program Operations Strategy

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Sema Summary

The Senior Program Manager - Customer Delight at Zepto is responsible for strategically overseeing customer satisfaction initiatives in Bengaluru, India. The role demands strong leadership and program management skills, with a focus on enhancing client experiences. Candidates should have extensive experience in program management, project delivery, and stakeholder engagement. The position is on-site and full-time, requiring significant collaboration across teams. Benefits and specific perks have not been delineated.

About Company

Zepto is a forward-thinking company focused on creating outstanding customer experiences through innovative solutions and dedicated service.

Core Requirements

Bachelor's degree in relevant field
Proven program management experience
Strong analytical and problem-solving skills
Excellent communication skills
Ability to lead cross-functional teams

Responsibilities

Oversee customer satisfaction programs
Manage project timelines and deliverables
Collaborate with multiple teams for seamless execution
Analyze customer feedback for improvement initiatives
Prepare reports and presentations for stakeholders
Establish strategic goals for customer delight
Ensure alignment of programs with company objectives

Must Have skills

Program managementLeadershipAnalytical skillsCommunicationStakeholder management

Nice To Have Skills

Agile methodologiesCustomer relationship managementData analysisStrategic planningNegotiation

Job Keywords

program managerproject managementcustomer satisfactionleadershipstakeholder engagement

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