Senior Product Support Analyst
FIS
Posted
4 weeks ago
Makati, National Capital Region
Remote
PHP 80K
Mid Level
Full Time
Sema Summary
The Senior Product Support Analyst at FIS is responsible for providing high-level technical support in the banking and finance sector. The role entails analyzing issues and delivering solutions to enhance product performance while maintaining customer satisfaction. Candidates should have experience in technical support, ideally within financial services, and possess strong analytical skills. This full-time position offers a hybrid work environment in Makati, Philippines, and demands proficiency in problem-solving and communication.
About Company
FIS is a global leader in financial services technology, providing innovative solutions for banking and payment processing.
Core Requirements
- Bachelor's degree in Finance or related field
- 3+ years of experience in technical support
- Understanding of banking products
- Strong analytical skills
- Excellent verbal and written communication
Responsibilities
- Provide technical support for product-related inquiries
- Analyze customer feedback for product improvement
- Collaborate with product teams to enhance service offerings
- Troubleshoot and resolve complex issues
- Train customers on product usage
- Document support processes and customer interactions
- Assist in product testing and quality assurance
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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