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Senior Process Executive
Enovis
Posted
4 weeks ago

Hyderabad, Telangana

Onsite

INR 50K

Senior Level

Full Time

Job Categories

CustomerService Operations Support Voice Management

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Sema Summary

Enovis is seeking a Senior Process Executive for a full-time role in Hyderabad, India. This position involves managing customer support operations, requiring senior experience in voice interactions. Candidates should have strong communication skills and the ability to handle customer inquiries effectively. This is a critical role in ensuring customer satisfaction and process efficiency.

About Company

Enovis is a leading company focused on customer service and operational excellence, dedicated to providing high-quality support to its clients.

Core Requirements

Bachelor's degree
Proven experience in customer service
Strong communication skills
Ability to manage customer complaints
Experience in voice process

Responsibilities

Manage customer inquiries and support requests
Ensure timely resolution of issues
Maintain a high level of customer satisfaction
Collaborate with team members
Report on call metrics and performance
Train new team members
Identify areas for process improvement

Must Have skills

CommunicationCustomerSupportProblemSolvingTeamworkTimeManagement

Nice To Have Skills

LeadershipProcessImprovementConflictResolutionAnalyticalThinkingTechnicalSkills

Tools Knowledge Requried

CRMSoftwareCommunicationToolsDataAnalysisSoftware

Job Keywords

customer serviceprocess executivevoice processHyderabadsenior role

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