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Senior Operations Manager
IBM
Posted
4 weeks ago

Quezon City, National Capital Region, Philippines

Onsite

PHP 80K

Senior Level

Full Time

Job Categories

Management Operations Customer Collections Strategy

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Sema Summary

The Senior Operations Manager at IBM is responsible for overseeing the collections process in Quezon City. The role demands strong leadership and management skills to optimize operations and improve customer satisfaction. Candidates should have significant experience in operations management and a deep understanding of collections strategies. This position requires a high level of decision-making and strategic thinking. As a senior role, it is suitable for those with extensive experience in operations.

About Company

IBM is a global technology and consulting company known for its innovative solutions and services across various sectors, enhancing operational efficiencies.

Core Requirements

Bachelor's degree
5+ years in operations management
Experience in collections
Strong leadership skills
Strategic thinking

Responsibilities

Oversee collections operations
Manage and lead teams
Develop collection strategies
Optimize operational processes
Enhance customer interaction
Ensure compliance with regulations
Report on performance metrics

Must Have skills

LeadershipOperations ManagementStrategic PlanningCustomer FocusData Analysis

Nice To Have Skills

Problem SolvingCommunicationAdaptabilityTeam BuildingProcess Improvement

Job Keywords

Operations ManagementCollectionsLeadershipCustomer ServiceStrategic Planning

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