Senior Manager
MetLife
Posted
2 weeks ago
Kuala Lumpur, Malaysia
Remote
MYR 12K
Senior Level
Full Time
Sema Summary
The Senior Manager of Customer Experience Design at MetLife focuses on enhancing customer interactions and overall satisfaction. This role requires substantial leadership experience and the ability to manage a team effectively. You will align business strategies with user-centered design principles to drive customer loyalty and engagement. The position is based in Kuala Lumpur and supports a hybrid work model, offering flexibility.
About Company
MetLife is a leading global provider of insurance, annuities, and employee benefit programs, committed to helping people pursue more from life through its range of services.
Core Requirements
- Bachelor's degree
- 5+ years of experience in design
- Strong leadership skills
- Experience with customer engagement strategies
- Ability to analyze data for customer insights
Responsibilities
- Lead customer experience design projects.
- Manage a team of designers and researchers.
- Develop strategies to improve customer journey.
- Collaborate with stakeholders to define business goals.
- Conduct user research and testing.
- Analyze feedback for continuous improvement.
- Align design initiatives with company objectives.
Must Have skills
Nice To Have Skills
Job Keywords
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